Privacy policy

Effective date: November 2025

Welcome to Nibble. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

It I important to note that our Site is hosted by Shopify Inc. All data and information provided on the Site is stored by Shopify Inc. on their database. Please refer to Shopify Inc.'s Privacy Statement should you have any queries in this regard.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Information we collect

We collect personal information that you provide to us directly, either during the order process or in some other way on our Site, such as:

  • Name and contact information: Your name, email address, phone number and mailing address.
  • Payment information: Credit card details or other payment information for transactions.
  • Order history: Details of your orders and preferences.
  • Cookies and tracking technologies: Information collected through cookies and other tracking technologies to improve your experience. This may include how you use our Site, your IP address and other information regarding your interaction with the Site and related services.
  • Information from third parties: This information will be dealt with under the same strict rules and requirements of this Privacy Policy.

How we use your information

We use your personal information for the following purposes:

  • Order processing: To process and fulfil your orders.
  • Customer service: To respond to your queries and provide support.
  • Marketing communication: To send you promotional offers, newsletters, and any other updates about our products or services. We will either send you marketing material if you have given express permission, or we will allow you to opt out of any further communication or marketing.
  • Website improvement: To analyse and improve our website and offerings.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Sharing your information

We do not sell any information to third parties. We may share your information with third parties where necessary to fulfil your order or as required by law. We may share your information with trusted third party service providers who assist us in operating our website, conducting our business or serving you, as long as those parties agree to keep this information confidential.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we share or sell any personal information of individuals under 18 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at infor@nibble.co.za